Braxton Mills

Braxton Mills

Fullstack Software Engineer | Conversational AI Implementation Specialist

Available For Work
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Experience

Windstream
February 2022 - August 2024

Software Engineer II at Windstream

Remote
  • Led the integration of the company's chatbots into the Salesforce ecosystem, enhancing user experience and business processes.
  • Collaborated with team members bi-weekly to enhance chatbot solutions from industry leader Wysdom, resulting in a 43% increase in customer problem resolution.
  • Mentored two junior developers in Botpress development, conducting code reviews and providing guidance on best practices.
Windstream
June 2021 - February 2022

Software Engineer I at Windstream

Remote
  • Spearheaded a project to integrate Salesforce's Embedded Service Chat with chatbot framework, Botpress, utilizing JavaScript, Salesforce Apex and Lightning Web Components.
  • Engineered AI solutions for 100,000+ monthly customer conversations as a core member of the chatbot team.
  • Implemented Salesforce Live Chat for Windstream's portal, raising problem resolution rates from 5% to 49%.
Contract

Freelance Developer at Kinga's K9s

Remote
  • Developed a responsive React-based web application for a dog training business with dynamic navigation and smooth scrolling.
  • Translated business requirements into user stories and actionable tasks following Agile methodology.
  • Built a custom form handling system with client-side validation and integrated a PHP backend for email handling.
  • Optimized the app with lazy loading and code splitting for better performance and ensured mobile responsiveness.

Projects

Atlas Agent

A SaaS platform simplifying real estate transactions for agents with tools for document management, process automation, and timeline optimization.

socal - the social calendar

socal is an iOS social network designed to streamline event planning, making it easy for users to connect with friends, create events, and send invitations.